{"id":4762,"date":"2021-04-28T15:46:24","date_gmt":"2021-04-28T19:46:24","guid":{"rendered":"https:\/\/www.opencare.com\/blog\/?p=4762"},"modified":"2023-12-05T16:50:38","modified_gmt":"2023-12-05T21:50:38","slug":"how-to-create-an-engaging-email-campaign-to-keep-your-patients-coming-back","status":"publish","type":"post","link":"https:\/\/www.opencare.com\/blog\/how-to-create-an-engaging-email-campaign-to-keep-your-patients-coming-back\/","title":{"rendered":"How to create an engaging email campaign to keep your patients coming back"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">7<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p><picture><source srcset=\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576.webp 702w, https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576-300x110.webp 300w, https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576-370x135.webp 370w, https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576-470x172.webp 470w\" sizes=\"(max-width: 702px) 100vw, 702px\" type=\"image\/webp\"><img loading=\"lazy\" class=\"alignnone wp-image-4768 size-full webpexpress-processed\" src=\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576.png\" alt=\"Coauthored by email marketing expert, Katelyn Elser\" width=\"702\" height=\"257\" srcset=\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576.png 702w, https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576-300x110.png 300w, https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576-370x135.png 370w, https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2021\/04\/expert-approved-katelyn-elser-e1619638655576-470x172.png 470w\" sizes=\"(max-width: 702px) 100vw, 702px\"><\/picture><\/p>\n<p><span style=\"font-weight: 400;\">Your patients are the most valuable asset your practice has. Because of this, patient loyalty is vital to the success of your practice and it&#8217;s important you optimize the lifetime value of each patient. For this, you need an effective email marketing and nurturing campaign.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps you to keep your patients informed and keep them coming back for more. Email is one of the <\/span><a href=\"https:\/\/www.oberlo.com\/blog\/email-marketing-statistics\"><span style=\"font-weight: 400;\">most cost effective and conversion-rich forms<\/span><\/a><span style=\"font-weight: 400;\"> of digital marketing today. It can get you impressive results without spending a bunch on marketing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email marketing allows you, at a low cost, to re-engage patients and bring them back for more services. It can be a healthy return on investment. So, the math is quite straightforward; a well-thought-out email marketing strategy will make you money, no doubt about it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s explore.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why email marketing for patient retention?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Email marketing has the highest return on investment for small businesses. This means you get a lot, but you spend little. That\u2019s the perfect equation for any marketing or nurturing strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, roughly 80% of marketers have reported an increase in email engagement over the past 12 months. So, if email engagement is up, it means a more effective strategy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With an effective strategy, you get more engagement, and you get more leads. In fact, mobile readers who open an email for a second time from their computer are 65% more likely to click through. Also, 64% of small businesses say that the email copy is very effective.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what can email marketing do for your patient retention efforts? Let&#8217;s look at some of the things you can do with an effective email campaign:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can remind a patient of an upcoming <\/span><a href=\"https:\/\/www.opencare.com\/blog\/how-to-make-a-dentist-appointment\/\"><span style=\"font-weight: 400;\">dentist appointment<\/span><\/a><span style=\"font-weight: 400;\">, when they might be due for a checkup, or any other appointments required or suggested in a treatment plan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Even things like a simple \u201chappy birthday\u201d email campaign can go a long way to show your patients that you care. Remember, you don&#8217;t even have to include an offer for it to be effective. The key is you&#8217;re showing the patient you care.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When year-end comes, you can think about a year-end campaign to remind your patients to use their insurance benefits by the end of the year. They may have insurance benefits remain or funds set aside in a flexible spending account or healthcare savings account. The end of the year is a perfect time for them to schedule an appointment so any payments can be applied before the benefits are reset.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If your practice participates in community outreach efforts, email is the perfect platform to ask your patients for participation or to remind them to bring any items that they can drop them off at their upcoming appointment.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Keep in mind these are just a few examples of what you can do and that they are many others.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The important thing is, irrespective of what you do, you want to engage and communicate frequently with your patients to build strong relationships beyond just seeing them in your consulting rooms every six months.\u00a0<\/span><\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2961\" class=\"elementor elementor-2961\" data-elementor-settings=\"[]\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-632a5ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"632a5ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8b2de23\" data-id=\"8b2de23\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28682b8 elementor-widget elementor-widget-heading\" data-id=\"28682b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Worry-free insurance verification<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f6cf11 cta_text elementor-widget elementor-widget-text-editor\" data-id=\"2f6cf11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Opencare takes the guesswork and effort out of insurance verification.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8234090\" data-id=\"8234090\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67b2a99 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"67b2a99\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.opencare.com\/for-dentists\/revenue-cycle-management\/?utm_source=organic&#038;utm_medium=blog&#038;utm_campaign=lead&#038;utm_term=all_++++_practice+++++&#038;utm_content=valuablecontent__opencare_blog__octg\" class=\"elementor-button-link elementor-button elementor-size-xs\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<p><span style=\"font-weight: 400;\">And email and SMS let you do this because you get to nurture, educate, remind, and rebook your patients.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Best practices for email marketing<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Subject lines<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Think about this, what\u2019s the first thing a patient will see when your mail arrives in their inbox. Yes, that&#8217;s right, the subject line. No matter what anyone says, people judge <\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/improve-your-email-subject-line\"><span style=\"font-weight: 400;\">emails by the subject line<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, subject lines need to be compelling enough so that your patients open the mail. Make them catchy and be specific, keep it under 40 characters for optimum readability, and you\u2019ll be well on your way to an excellent click-through rate.\u00a0<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">You can also consider adding personalization if possible. Here, if a patient sees the subject line with their name in it, it&#8217;s already more engaging.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Preheader text<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If the subject line was the first hook to get your patients\u2019 attention to the email, the preheader text is what convinces them finally to open it. Because of this, your preheader text should complement the subject line and help communicate any points you couldn&#8217;t in the subject line.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What should the patient see when they open the email?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Let&#8217;s be clear from the start, the email should be clean and easy to digest. If you add too many buttons, colors, or banners, you\u2019ll lose your patients\u2019 interest as fast as a kid loses teeth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, considering this, you want patients to easily grasp what you want them to do, Keep it simple.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Call to action<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you create your email campaign, one of the most <\/span><a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/75-call-to-actions-to-use-in-email-marketing-campaigns\/\"><span style=\"font-weight: 400;\">vital components<\/span><\/a><span style=\"font-weight: 400;\"> is the call to action. It grabs the patient\u2019s attention and encourages them to act.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means your call to action should stand out and be easily clickable, while also being clear and showing the patient exactly what is required of them. It should also give them a very good idea of what will happen if they click the call to action. Here, think of things like, \u201cClick to make an appointment\u201d or \u201cClick to find out more\u201d.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Nailing the messaging<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every email message you send to one of your patients should have a point. This means, if you want to promote a service, that should be the only point in the email message. Likewise, if you want to provide valuable content, that should be the only point in the message.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">If you go too far, you lose your patient\u2019s attention. Remember, you basically have a three second attention span to work with so keep it simple and to the point.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Frequency<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Now, the question is how often should you be sending emails or messages to each patient? Depending on the circumstances, you will want to email your patients at least monthly. This could be more or less, and you\u2019ll have to decide what the right number is. You could need some guidance, though.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you&#8217;re trying to get patients to book an appointment for a six-month check-up, you might want to start emailing them at four months to remind them they should book an appointment. This could be once a week or maybe twice a week. If they don&#8217;t book by six months, make sure your messaging becomes more urgent to drive action.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">Also, if you&#8217;re also sending SMS, try to set the frequency so patients don&#8217;t get both an email and SMS from you on the same day. Remember, you want to be consistent, but you don&#8217;t want to over communicate because then it seems like spam.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your campaign is based more on content like articles or infographics, you can consider sending a monthly newsletter to patients. In this way, they&#8217;ll find value in you trying to provide this type of content to them in addition to recommending exams and treatment plans.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Personalization<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Message personalization is the <\/span><a href=\"https:\/\/www.hubspot.com\/marketing-statistics\"><span style=\"font-weight: 400;\">number one tactic<\/span><\/a><span style=\"font-weight: 400;\"> used by email marketers to improve performance of a campaign. And it is simple to see why. When you use a first name in the subject line or the body of your email to greet the patient, you help build a one-to-one relationship in your marketing efforts.\u00a0<\/span><\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3587\" class=\"elementor elementor-3587\" data-elementor-settings=\"[]\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58ebd571 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58ebd571\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-56d7bbb4\" data-id=\"56d7bbb4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc3bfee elementor-widget elementor-widget-heading\" data-id=\"bc3bfee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Grow your dental practice<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32755753 cta_text elementor-widget elementor-widget-text-editor\" data-id=\"32755753\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Opencare is the only risk-free patient acquisition solution for dentists.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-32c2743f\" data-id=\"32c2743f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50e69b27 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"50e69b27\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.opencare.com\/for-dentists\/patient-acquisition\/?utm_source=organic&#038;utm_medium=blog&#038;utm_campaign=lead&#038;utm_term=all_++++_practice+++++&#038;utm_content=valuablecontent__opencare_blog__octg\" class=\"elementor-button-link elementor-button elementor-size-xs\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<p><span style=\"font-weight: 400;\">For the patient, it feels like you&#8217;re talking to them on a more personal level and they like knowing they\u2019re remembered. This overall, improves your strategy significantly.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What should a follow-up email look like after their appointment is complete?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The next question is how a follow up email should look like if a patient&#8217;s appointment is complete.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, you\u2019ll want to thank the patient for visiting your practice and ask them for feedback. Now, this feedback could be given as a Google review, Facebook review, Yelp review or something similar. Remember, there are many platforms like these available online. Provide a link to do so.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they had a negative experience, make sure someone reaches out to gather more information about their experience and to help mitigate the issue. At the most you should answer briefly on the feedback, but you must be careful not to become embroiled in a dispute with the patient on a public platform.\u00a0<\/span><\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4045\" class=\"elementor elementor-4045\" data-elementor-settings=\"[]\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edc4587 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edc4587\" data-element_type=\"section\" id=\"post_act-on_form\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-172574a\" data-id=\"172574a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f566a1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1f566a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sign up for our newsletter.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e91c176 elementor-widget elementor-widget-heading\" data-id=\"e91c176\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Just let us know a bit about yourself.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8f64fc8\" data-id=\"8f64fc8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62ca1a0 elementor-widget elementor-widget-text-editor\" data-id=\"62ca1a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<script type=\"text\/javascript\" id=\"aoform-script-b3ab82f6-afcc-4508-9dbc-94a9511a0130:d-0001\">!function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=(\"https:\"==t.location.protocol?\"https:\/\/\":\"http:\/\/\")+\"join.opencare.com\/acton\/content\/form_embed.js\",o.async=!0;for(var a=t.getElementsByTagName(e)[0],n=a.parentNode,c=document.getElementsByTagName(\"script\"),r=!1,s=0;s<c.length;s++){if(c[s].getAttribute(\"src\")==o.getAttribute(\"src\"))r=!0;}r?typeof(_aoFormLoader)!=\"undefined\"?_aoFormLoader.load({id:\"b3ab82f6-afcc-4508-9dbc-94a9511a0130:d-0001\",accountId:\"43626\",domain:\"join.opencare.com\",isTemp:false,noStyle:false,prefill:false}):\"\":n.insertBefore(o,a)};window.attachEvent?window.attachEvent(\"onload\",n):window.addEventListener(\"load\",n,!1),n()}(window,document,\"script\",{id:\"b3ab82f6-afcc-4508-9dbc-94a9511a0130\",accountId:\"43626\",domain:\"join.opencare.com\",isTemp:false,noStyle:false,prefill:false});<\/script>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdcbd6a elementor-widget elementor-widget-text-editor\" data-id=\"bdcbd6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<script type=\"text\/javascript\" id=\"aoform-script-b3ab82f6-afcc-4508-9dbc-94a9511a0130:d-0001\">!function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=(\"https:\"==t.location.protocol?\"https:\/\/\":\"http:\/\/\")+\"join.opencare.com\/acton\/content\/form_embed.js\",o.async=!0;for(var a=t.getElementsByTagName(e)[0],n=a.parentNode,c=document.getElementsByTagName(\"script\"),r=!1,s=0;s<c.length;s++){if(c[s].getAttribute(\"src\")==o.getAttribute(\"src\"))r=!0;}r?typeof(_aoFormLoader)!=\"undefined\"?_aoFormLoader.load({id:\"b3ab82f6-afcc-4508-9dbc-94a9511a0130:d-0001\",accountId:\"43626\",domain:\"join.opencare.com\",isTemp:false,noStyle:false,prefill:false}):\"\":n.insertBefore(o,a)};window.attachEvent?window.attachEvent(\"onload\",n):window.addEventListener(\"load\",n,!1),n()}(window,document,\"script\",{id:\"b3ab82f6-afcc-4508-9dbc-94a9511a0130\",accountId:\"43626\",domain:\"join.opencare.com\",isTemp:false,noStyle:false,prefill:false});<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<p><span style=\"font-weight: 400;\">For example, if there is negative feedback you may answer, \u201cThank you for your feedback, we&#8217;ve referred the matter to our office manager\u201d, or something similar. If there really is an issue, it can be sorted out in private and not public.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, if the patient didn\u2019t book an appointment before leaving, this email is a perfect opportunity to remind them to book and you could also add a call to action to an online portal to make a booking, or to call your office to schedule an appointment.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How can you use an e-mail campaign to educate and communicate with your patients without bugging them to come back?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The most important thing you can do to educate your patients without bugging them to come back, is to move away from a mindset of selling, and moving to a mindset of helping.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In other words, in this campaign you&#8217;ll want to provide your patients with content that is relevant and valuable, while at the same time solving their problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, to accomplish this, you&#8217;ll have to consider why your patients come to you. Well, simply, it&#8217;s to ensure their teeth stay healthy. To provide relevant and valuable content you&#8217;ll thus have to focus your content on this pain point of your patients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can, for instance, remind them of the importance oral health has on total body health and what diseases or issues they could potentially avoid if they visit the dentist every six months.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can expand on this and educate them on when to see a dentist outside the six-month mark. For instance, when they have toothache, swelling, red gums, or any other problem relating to their dental health, it might be a sign they need a professional opinion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also provide content that shows them what to expect when they come for a routine check-up. Remember, a lot of people are afraid of the dentist, so if you provide this content, you\u2019ll put their minds at ease.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you provide these types of content, you, over time, become a resource your patients will use if they have any issues or problems. And when a suspected problem turns into a real problem and your patients want to <\/span><a href=\"https:\/\/www.opencare.com\/\"><span style=\"font-weight: 400;\">find a dentist<\/span><\/a><span style=\"font-weight: 400;\">, guess who they will call first? Yes, the resource they&#8217;ve been using online to find the information they need.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The bottom line<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Email marketing is a powerful tool you can use to retain patients, create loyalty to your practice, and increase the rate at which appointments are made. When you provide patients with relevant and valuable information, you\u2019ll become a resource for them that they can use if they need any advice on dentistry.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In turn, this will create loyalty and, ultimately, more return appointments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need more information about email marketing, about our services, or our revolutionary <\/span><a href=\"https:\/\/www.opencare.com\/for-dentists\/revenue-cycle-management\/\"><span style=\"font-weight: 400;\">revenue cycle management<\/span><\/a><span style=\"font-weight: 400;\"> system, visit our website or contact us for more details.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We broke down some best practices for creating e-mail campaigns that target patient retention. 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