{"id":64,"date":"2019-09-03T17:53:52","date_gmt":"2019-09-03T21:53:52","guid":{"rendered":"http:\/\/blog-2020.opencare.com\/officesuperstar\/"},"modified":"2021-05-28T15:46:32","modified_gmt":"2021-05-28T19:46:32","slug":"office-superstar","status":"publish","type":"post","link":"https:\/\/www.opencare.com\/blog\/office-superstar\/","title":{"rendered":"What makes a superstar office manager?"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\">3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p class=\"\" style=\"white-space: pre-wrap;\">As a dentist, your primary value to your business (and your patients) is performing procedures; discussing and explaining treatment to patients. After all, you own a dental practice \u2013 what should you spend most of your time doing? Dentistry, of course!<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Statistically speaking your value as a dentist can run from $500 to $1,000 an hour (varying based on the type of work you\u2019re doing and the area in which you\u2019re located.) When you think about it this way, any time during business hours that you are not doing dentistry (or something that leads to dentistry) is lost revenue for your business.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">So, if you\u2019re where you are supposed to be during business hours \u2013 treating patients \u2013 who\u2019s running the practice?<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">A superstar office manager &#8211; that\u2019s who!<\/p>\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2968\" class=\"elementor elementor-2968\" data-elementor-settings=\"[]\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45aec48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45aec48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9c9ae10\" data-id=\"9c9ae10\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20acf1f elementor-widget elementor-widget-heading\" data-id=\"20acf1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Collect 99% of your claims<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29a3832 cta_text elementor-widget elementor-widget-text-editor\" data-id=\"29a3832\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>We settle your claims, so you don&#8217;t settle for less.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-284fe64\" data-id=\"284fe64\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6caa820 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6caa820\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.opencare.com\/for-dentists\/revenue-cycle-management\/?utm_source=organic&#038;utm_medium=blog&#038;utm_campaign=lead&#038;utm_term=all_++++_practice+++++&#038;utm_content=valuablecontent__opencare_blog__octg\" class=\"elementor-button-link elementor-button elementor-size-xs\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<p class=\"\" style=\"white-space: pre-wrap;\">I\u2019ve worked as an Office Manager in all kinds of environments, from legal offices to tech startups. Across every industry, the common thread is office managers keep the office running smoothly so that all teams can stay focused on driving the company forward<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">Having an awesome Office Manager will have a significant impact on the practice, including:<\/p>\n<ul data-rte-list=\"default\">\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">A less-stressed doctor,<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">A well-run office with potential for growth,<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Better organization which can positively impact clinical quality and<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">A more profitable practice.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" style=\"white-space: pre-wrap;\">Put another way, if you think of yourself as the CEO of the practice, then your Office Manager is the COO. While you\u2019re busy taking care of the business of dentistry; they\u2019re running the other aspects of the practice.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">That means when filling this position you\u2019re looking for someone who can (or can be trained to):<\/p>\n<ol data-rte-list=\"default\">\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Manage<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Lead<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Solve Problems<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Hire<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Train<\/p>\n<\/li>\n<li>\n<p class=\"\" style=\"white-space: pre-wrap;\">Create Growth<\/p>\n<\/li>\n<\/ol>\n<p class=\"\" style=\"white-space: pre-wrap;\">Essentially, you\u2019re looking for an executive or potential executive. Basic qualities would include:<\/p>\n<h3 style=\"white-space: pre-wrap;\"><strong>Solution-Oriented <\/strong><\/h3>\n<p class=\"\" style=\"white-space: pre-wrap;\">Being solution-oriented means being an effective problem solver. Great Office Managers have the ability to look at a situation for what it is, assess it and then find ways to bring their ideas to life.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">They can learn fast (as proven by their ability to apply what they have learned), and can train others but more than anything else they Get Stuff Done, regardless of difficulty, limited resources or the actions of those around them.<\/p>\n<h3 style=\"white-space: pre-wrap;\"><strong>Friendly and Approachable<\/strong><\/h3>\n<p class=\"\" style=\"white-space: pre-wrap;\">An Office Manager sits at the intersection of administration role and customer service role. They can spend all day fielding questions, queries, complaints and customer requests. A superstar Office Manager shouldn\u2019t just be able to \u2018handle\u2019 this but should thrive on these interactions!<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">As well as interacting with patients, your Office Manager should be able to lead other staff in the practice; keeping everyone organized, on task and delegating responsibilities wherever necessary. This is just one more aspect of their role that frees up your time for focusing on being an excellent care provider!<\/p>\n<h3 style=\"white-space: pre-wrap;\"><strong>Prioritizes Dental Patient Service<\/strong><\/h3>\n<p class=\"\" style=\"white-space: pre-wrap;\">There\u2019s a lot of dental practices for patients to choose from but they will choose to stay at an office where they feel cared for. The dental Office Manager should be your leader and champion in creating this environment.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">If you\u2019re hiring or training an Office Manager make sure that providing good customer service and caring about patients is their first priority. They can demonstrate this by showing empathy for patients and being able to frame business decisions through a customer-centric lens.<\/p>\n<h3 style=\"white-space: pre-wrap;\"><strong>Proactive, Diligent and Organized<\/strong><\/h3>\n<p class=\"\" style=\"white-space: pre-wrap;\">Scheduling patients and collecting on both insurance claims and patient payments doesn\u2019t happen by itself. Look for a self-starter who can put a system in place and who takes ownership in creating a successful dental practice. A superstar OM won\u2019t wait to be told where they should focus their attention next, but will be productive in their own right.<\/p>\n<h3 style=\"white-space: pre-wrap;\"><strong>Trustworthy<\/strong><\/h3>\n<p class=\"\" style=\"white-space: pre-wrap;\">What you\u2019re looking for is someone who can, in effect, run your business.\u00a0 Someone who you have complete faith in. You should feel like you can head off on a month-long world cruise and they would not only keep things under control \u2013 the business would keep growing in your absence! That\u2019s a real superstar.<\/p>\n<p class=\"\" style=\"white-space: pre-wrap;\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"2961\" class=\"elementor elementor-2961\" data-elementor-settings=\"[]\">\n\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-632a5ee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"632a5ee\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8b2de23\" data-id=\"8b2de23\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28682b8 elementor-widget elementor-widget-heading\" data-id=\"28682b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Worry-free insurance verification<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f6cf11 cta_text elementor-widget elementor-widget-text-editor\" data-id=\"2f6cf11\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Opencare takes the guesswork and effort out of insurance verification.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8234090\" data-id=\"8234090\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67b2a99 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"67b2a99\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/www.opencare.com\/for-dentists\/revenue-cycle-management\/?utm_source=organic&#038;utm_medium=blog&#038;utm_campaign=lead&#038;utm_term=all_++++_practice+++++&#038;utm_content=valuablecontent__opencare_blog__octg\" class=\"elementor-button-link elementor-button elementor-size-xs\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<div class=\" summary-block-wrapper summary-block-collection-type-blog summary-block-setting-text-size-large summary-block-setting-text-align-left summary-block-setting-design-carousel summary-block-setting-design-list-thumbnail-left summary-block-setting-metadata-position-below-title summary-block-setting-primary-metadata-date summary-block-setting-secondary-metadata-none summary-block-setting-show-thumbnail summary-block-setting-show-title summary-block-setting-show-price summary-block-setting-show-excerpt sqs-gallery-design-carousel \">\n<div class=\"summary-item-list-container sqs-gallery-container\">\n<div class=\"summary-item-list sqs-gallery\">\n<div class=\" summary-item summary-item-record-type-text sqs-gallery-design-carousel-slide summary-item-has-thumbnail summary-item-has-excerpt summary-item-has-author \">\n<p><!-- End .summary-content --><\/p>\n<\/div>\n<p><!-- End .summary-item --><\/p>\n<\/div>\n<p><!-- End .summary-item-list --><\/p>\n<\/div>\n<p><!-- End .summary-item-list-container --><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a dentist, your primary value to your business (and your patients) is performing procedures; discussing and explaining treatment to patients. After all, you own a dental practice \u2013 what should you spend most of your time doing? Dentistry, of course!<\/p>\n","protected":false},"author":1,"featured_media":2247,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[128,66,108],"tags":[169,136,138],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What makes a superstar office manager?<\/title>\n<meta name=\"description\" content=\"As a dentist, your primary value to your business (and your patients) is performing procedures; discussing and explaining treatment to patients. After all, you own a dental practice \u2013 what should you spend most of your time doing? Dentistry, of course!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What makes a superstar office manager?\" \/>\n<meta property=\"og:description\" content=\"As a dentist, your primary value to your business (and your patients) is performing procedures; discussing and explaining treatment to patients. After all, you own a dental practice \u2013 what should you spend most of your time doing? Dentistry, of course!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.opencare.com\/blog\/office-superstar\/\" \/>\n<meta property=\"og:site_name\" content=\"The Floss By Opencare\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-03T21:53:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-05-28T19:46:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2020\/06\/super-star-office-manager.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2549\" \/>\n\t<meta property=\"og:image:height\" content=\"1064\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Opencare\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.opencare.com\/blog\/#organization\",\"name\":\"Opencare\",\"url\":\"https:\/\/www.opencare.com\/blog\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.opencare.com\/blog\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2020\/05\/Opencare-Logo-Charcoal.png\",\"contentUrl\":\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2020\/05\/Opencare-Logo-Charcoal.png\",\"width\":6896,\"height\":2175,\"caption\":\"Opencare\"},\"image\":{\"@id\":\"https:\/\/www.opencare.com\/blog\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.opencare.com\/blog\/#website\",\"url\":\"https:\/\/www.opencare.com\/blog\/\",\"name\":\"The Floss By Opencare\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.opencare.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.opencare.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.opencare.com\/blog\/office-superstar\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2020\/06\/super-star-office-manager.png\",\"contentUrl\":\"https:\/\/blog-2020.opencare.com\/wp-content\/uploads\/2020\/06\/super-star-office-manager.png\",\"width\":2549,\"height\":1064,\"caption\":\"What makes a superstar office manager?\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.opencare.com\/blog\/office-superstar\/#webpage\",\"url\":\"https:\/\/www.opencare.com\/blog\/office-superstar\/\",\"name\":\"What makes a superstar office manager?\",\"isPartOf\":{\"@id\":\"https:\/\/www.opencare.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.opencare.com\/blog\/office-superstar\/#primaryimage\"},\"datePublished\":\"2019-09-03T21:53:52+00:00\",\"dateModified\":\"2021-05-28T19:46:32+00:00\",\"description\":\"As a dentist, your primary value to your business (and your patients) is performing procedures; discussing and explaining treatment to patients. 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