Dr. Susan R. Pan

17 Years
Experience

Locations

Excel Dental
49 East Avenue South
Hamilton, Ontario
Mon 9:00 am - 5:00 pm  
Tue 9:00 am - 5:00 pm  
Thu 9:00 am - 6:00 pm  
Fri 9:00 am - 5:00 pm  

Biography

Dr. Susan R. Pan, DDS, has earned many high credentials with her engagement in the dentistry since 1986. She was the winner of Dr. Gerald Z Wright Award. She worked as a clinical instructor for new dentists at the School of Dentistry, the University of Western Ontario. She graduated from Schulich School of Medicine & Dentistry, University of Western Ontario and the Dental School of Sun Yat-Sen University of Medical Sciences. Dr. Pan is the 2014 Diamond Winner of the Readers' Choice of their Favourite Dentists of the Hamilton Spectator. Dr. Pan has been nominated as the Favourite Dentist by readers multiple times in year 2007, 2010 and 2014.

Offered Services 14 Services

Bonding Braces Bridges / Dentures Cleaning Crown / Cap Filling Gum Surgery Implants Root Canal TMJ Tooth Extraction Veneers Whitening Wisdom Teeth Removal

Bonding Braces Bridges / Dentures Cleaning Crown / Cap Filling Gum Surgery Implants Root Canal TMJ Tooth Extraction Veneers Whitening Wisdom Teeth Removal

Languages Spoken

English

Most Helpful Reviews
(83)

  • Reviewed on August 18th, 2019  •  Verified patient
    Very kind and knowledgable.
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  • Reviewed on July 26th, 2019  •  Verified patient
    Honestly I can't say enough nice things about my experience everyone was wonderful and made me feel very comfortable. I'm so glad I found them.
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  • Reviewed on July 26th, 2019  •  Verified patient
    Dr. Pan was very friendly and thorough. I wish that she had explained what she was doing throughout my exam as I’m the kind of person who finds it comforting to know what’s happening throughout the process. I found the location convenient, and particularly appreciated how easy it was to access by public transport. My hygienist Aileen was one of the nicest people I’ve ever met.
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  • Reviewed on July 23rd, 2019  •  Verified patient
    My experience was great. She was very gentile detailed and attentive.
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  • Reviewed on July 11th, 2019  •  Verified patient
    I had a positive experience. Helpful staff, clear explanations.
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  • Reviewed on July 6th, 2019  •  Verified patient
    Dr. Susan R Pan and her assistant are very professional and nice. They were respectful to how I was feeling as well and checked in with me through out my wisdom teeth removal surgery to make sure everything was okay. I will be returning to her in the future.
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  • Reviewed on July 4th, 2019  •  Verified patient
    Very comfortable service
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  • Reviewed on June 23rd, 2019  •  Verified patient
    Friendly and gentle for someone who hates the dentist
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  • Reviewed on June 13th, 2019  •  Verified patient
    She is really professional.She take care of everything.Her smile is sweet.She is hard-working.She work in time.
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  • Reviewed on June 13th, 2019  •  Verified patient
    She was nice, compassionate and honest. Dr. Pan told me everything she was going to do before she did it. She told me what’s everything meant and what can be done about any problems that she found. Highly recommend!
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  • Reviewed on June 11th, 2019  •  Verified patient
    Very friendly, patient, easy going, flexible and informative. First time with Dr. Pan and I will certainly go back!
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  • Reviewed on June 10th, 2019  •  Verified patient
    A very professional team of professionals. They paid great attention to detail and listened to my concerns. Thoroughly pleased!
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  • Reviewed on June 2nd, 2019  •  Verified patient
    The staff is very friendly and the office is very clean. There is also a private parking for patient. The waiting time is not long.
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  • Reviewed on May 29th, 2019  •  Verified patient
    Great
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  • Reviewed on May 21st, 2019  •  Verified patient
    She was awesome
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  • Reviewed on May 13th, 2019  •  Verified patient
    Extremely comforting and understanding; especially because I have a dentist phobia 😝 Definitely recommend to anyone.
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  • Reviewed on April 5th, 2019  •  Verified patient
    Dr Pan is very thorough and understanding. She is kind and professional. My past dentist would create fillings to fill and prior to switching I had a “filling” that needed to be filled, but dr pan said I was clear. She also made sure that my coverage would cover BEFORE the appointment started.
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  • Reviewed on March 19th, 2019  •  Verified patient
    Had a really good experience. I used opencare to find a dentist that was specifically good with patients with high anxiety, and the dentist I chose did a wonderful job of making me feel at ease.
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  • Reviewed on March 2nd, 2019  •  Verified patient
    Dr. Pan and her staff are excellent! I enjoyed my experience.
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  • Reviewed on February 15th, 2019  •  Verified patient
    she is very caring and gentle!🥰
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  • Reviewed on February 9th, 2019  •  Verified patient
    Great experience.
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  • Reviewed on February 2nd, 2019  •  Verified patient
    Very kind and knowledgeable staff! Will be returning :)
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  • Reviewed on January 15th, 2019  •  Verified patient
    Honest, clean, in depth. Friendly staff.
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  • Reviewed on December 13th, 2018  •  Verified patient
    Everyone was very kind and the service was excellent
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  • Reviewed on December 11th, 2018  •  Verified patient
    Dr Pan was excellent!! Very patient and took the time to explain what i needed to have a healthy mouth! I have anxiety around going to the dentist and quickly she put me at ease. I will definitely take control over my oral care.
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  • Reviewed on December 10th, 2018  •  Verified patient
    She was so friendly and kind. Definitely recommend. She explained things in detail.
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  • Reviewed on November 30th, 2018  •  Verified patient
    Dr.Pan was very kind She explained everything to me as she was doing it. She is officiant and attentive :)
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  • Reviewed on November 27th, 2018  •  Verified patient
    She is very nice and discuss the details of the dental problems
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  • Reviewed on November 24th, 2018  •  Verified patient
    Everything was good and they help me in trying to see if my benefit covers what I need before scheduling my next appointments
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  • Reviewed on November 21st, 2018  •  Verified patient
    Excellent, friendly staff. Happy to have found this gem of a dental office.
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  • Reviewed on November 14th, 2018  •  Verified patient
    excellent care by everyone on staff. The office is very clean, all staff are very professional and friendly. The location is very convenient for anyone working in downtown Hamilton. Some parking onsite and have always been able to find a parking spot on the street.
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  • Reviewed on November 8th, 2018  •  Verified patient
    Never had a better experience at a dentist office. The staff is amazing and friendly. The office is well kept and comfortable. They even give you sunglasses to wear while being examined so the light doesn't bother your eyes. Also got to watch TV while sitting in the chair. Great overall experience, I highly recommend this dentist.
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  • Reviewed on November 4th, 2018  •  Verified patient
    Very knowledgeable doctor and friendly staff.
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  • Reviewed on November 1st, 2018  •  Verified patient
    Very friendly staff. Very keen communication. Very thorough.
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  • Reviewed on October 26th, 2018  •  Verified patient
    Dr Pan was wonderful, she was very personable and thorough. She explained her assessment to me in terms that I understood. She and her staff were friendly and put me at ease.
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  • Reviewed on October 24th, 2018  •  Verified patient
    Great first time experience. Everyone was extremely friendly and care. Doesn’t feel in the slightest they are there trying to rack up your bill.
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  • Reviewed on October 23rd, 2018  •  Verified patient
    Really professional and experienced dentist which I highly recommend! Im happy I was able to find the dentist on OpenCare and my wife has went to the location too. Staff is very firendly and knowledgable and were the only dentists out of the 3 that I went to which are able to directly bill my insurance provider. Thanks!
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  • Reviewed on October 19th, 2018  •  Verified patient
    Very good dentist. So far everything is going very well. Every one is super welcoming and clearly knows what they're doing.
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  • Reviewed on October 16th, 2018  •  Verified patient
    Great Cleaning Job. And dentist takes her time assessing things. Good attention to detail,
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  • Reviewed on October 15th, 2018  •  Verified patient
    Staff was very friendly and gentle.
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  • Reviewed on October 12th, 2018  •  Verified patient
    Went for a initial new patient exam, they dealt directly with my insurance provider. Did Xrays and the dr. Was very knowledgeable.
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  • Reviewed on October 9th, 2018  •  Verified patient
    Staff was very friendly and knowledgeable. Dr. Pan explained the steps for my mother's dental issues.
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  • Reviewed on September 28th, 2018  •  Verified patient
    All the staff were super friendly and helpful. Felt very comfortable there and had an excellent cleaning done.
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  • Reviewed on September 28th, 2018  •  Verified patient
    Highly professional and skilled doctor with clearly lots of experienced! Will recommend her to anyone I know living in Hamilton. Very knowledgeable staff as well!
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  • Reviewed on September 19th, 2018  •  Verified patient
    Excellent dentist and hygienist. Painless appointment. Nice office.
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  • Reviewed on September 14th, 2018  •  Verified patient
    absolutely wonderful and knowledgeable staff. The best dentist experience myself and my daughter have ever had! I highly recommend this dentist, I never want to go to another dentist again!! If you are looking for a dentist, definitely go here, you will be glad you did
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  • Reviewed on September 14th, 2018  •  Verified patient
    I really liked Yvette's friendly laugh.
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  • Reviewed on September 12th, 2018  •  Verified patient
    Thorough and informative initial visit and examination. Very polite staff and accommodating with scheduling. Going for a follow up visit next month and will update my review afterward.
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  • Reviewed on September 8th, 2018  •  Verified patient
    Excellent all the way around, couldn't be happier with the service. They were able to get rid of a lot of plaque and buildup with minimal pain, everyone was friendly and professional.
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  • Reviewed on August 30th, 2018  •  Verified patient
    They walked me through everything. I felt they left no stone unturned. So anxious about work that needs to be done.
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  • Reviewed on August 20th, 2018  •  Verified patient
    Danielle The Hygenist was awesum .. Heather the receptionist was her first day & Very Friendly . Dr Pan was informative & I’d recommend anyone looking for a Hygenist or Dentist to give them a Shout!!
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  • Reviewed on August 18th, 2018  •  Verified patient
    Dr. Pan and Dr. Bo are both awesome dentists. I had a very bad wisdom tooth decayed but they are so patient with me and was able to extract it without any issues.
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  • Reviewed on August 17th, 2018  •  Verified patient
    They were on time clean respect full and thorough
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  • Reviewed on August 16th, 2018  •  Verified patient
    The dentist and staff are very well experienced, they did a great job, and absolutely will be my dentist for years to come. Great dentist and assistants and price is truly reasonable.
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  • Reviewed on August 9th, 2018  •  Verified patient
    By far the best dentist I have ever been too. She was kind, caring and very respectful to my issue. I highly recommend her!
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  • Reviewed on July 24th, 2018  •  Verified patient
    I haven't been to the dentist for a long while. Dr. Pan was very gentle, considering. The staff was helpful and kind.
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  • Reviewed on July 17th, 2018  •  Verified patient
    Wonderful, funny, caring staff. Professional and spotless. Walking distance from home!
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  • Reviewed on July 11th, 2018  •  Verified patient
    I thought the experience was very informative. I will definitely go back again
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  • Reviewed on July 11th, 2018  •  Verified patient
    Had a great first visit. She was very kind and thorough. She took the time to explain everything.
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  • Easy and comfortable. I was glad I switched!
    Reviewed on July 1st, 2018  •  Verified patient
    Dr. Pan and her hygienist were very friendly and personable. After I told them my concerns from my last dentist, I felt like they actually cared and were careful not to treat me the same way. I felt like that actually cared about my dental health, and not just about making a buck off of me.
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  • Very professional
    Reviewed on June 20th, 2018  •  Verified patient
    No waiting. Very engaged in my oral health needs. Very thorough in my medical history. Very personable. I am recommending family and friends.
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  • Everyone is pleasant and knowledgeable and both of my appointments were kept on time.
    Reviewed on June 9th, 2018  •  Verified patient
    I have special considerations. The staff and dentist all took the time to listen to my concerns and then worked with me to create a safe care plan that addressed my needs.
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  • Amazing
    Reviewed on May 26th, 2018  •  Verified patient
    Great cleaning, went back for 3 cavities and was very very pleased with the care. I didnt feel the needle and my teeth didnt hurt after the freezing. Strongly recommend this dentist.
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  • Wonderful
    Reviewed on May 23rd, 2018  •  Verified patient
    Very knowledgeable and the staff is very friendly. Great that there are some days with evening hours to accommodate my work schedule. Direct billing to benefits makes paying managable. Overall very happy with my experience and will continue to go here for any future work done.
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  • Efficient, kind, friendly, competent!
    Reviewed on May 23rd, 2018  •  Verified patient
    Staff was very pleasant and hygienist and dentist worked well together. Felt my needs were addressed effectively and did not feel I was being “oversold” in any treatments or procedures. Happy to have a new dentist that I like this much!
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  • relatively painless
    Reviewed on May 15th, 2018  •  Verified patient
    staff were very pleasant They tried to put me at ease immediately Dr Pan is very patient and gentle and I was able to ask many questions and not feel intimidated I
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  • Meeting with Dr. Pan was great, but the hygienist before her was a bit rough and caused pain. I will try again for sure, hoping it was a one-off experience.
    Reviewed on April 24th, 2018  •  Verified patient
    Meeting with Dr. Pan was great, but the hygienist before her was a bit rough and caused pain. She used the heated blade with water, and cut me many times. I even had visible scabs the following day. She did great with getting all the plaque away, but it was a bit rough. I will try again for sure, hoping it was a one-off experience. Dr. Pan was quick and efficient. Their receptionist was SO lovely to chat with.
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  • Great
    Reviewed on April 23rd, 2018  •  Verified patient
    Great service
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  • They got me in quickly and took care of me
    Reviewed on April 18th, 2018  •  Verified patient
    It was an emergency and they took care of me. Everyone was very nice
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  • Professional and friendly
    Reviewed on April 18th, 2018  •  Verified patient
    They take care about you, at attention to detail and very professional.
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  • Friendly and professional care
    Reviewed on April 14th, 2018  •  Verified patient
    I felt welcomed and we'll looked after!
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  • Great experience
    Reviewed on April 13th, 2018  •  Verified patient
    Supper nice. Professional
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  • great
    Reviewed on March 18th, 2018  •  Verified patient
    experience was great, friendly staff, well done cleaning.
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  • Very positive experience
    Reviewed on March 16th, 2018  •  Verified patient
    They were very nice at the office. Great environment and staff. Ended up booking an appointment for my children here as well after my cleaning and checkup. Only downside is not very accessible for parents with strollers as there are stairs.
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  • Very friendly and appointment went great
    Reviewed on February 14th, 2018  •  Verified patient
    Went in for my cleaning. Met her for just a minute. Needed a follow up for a filling. Got another appt in 2 days. Second appt was great. She was very friendly. Very good. No pain and proceedure went well.
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  • Very friendly and professional dental service
    Reviewed on December 8th, 2017  •  Verified patient
    The dental hygenist was very sweet and did a great job, and the dentist was a very professional woman as well. I will be using them as my regular dentist from now on.
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  • Great reviews for a reason.
    Reviewed on November 11th, 2017  •  Verified patient
    Terrific experience with very knowledgble and friendly staff. Explained things thoroughly and take the time to make you feel confident, comfortable, and welcome. I would highly recommend them.
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  • Nice
    Reviewed on October 19th, 2017  •  Verified patient
    Listen man, what happens at the dentist, STAYS at the dentist. This ain't Oprah. It's between my mouth and them.
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  • Dr. Pan was a caring, thorough dentist.
    Reviewed on September 1st, 2017  •  Verified patient
    Dr. Pan was a caring, thorough dentist. I will be back the next week and likely several times to sort out a couple cavities and ph issues. She seems to really enjoy her job and I didn't feel rushed or judged which was a welcome change from the dentistry profession. Her receptionist and hygienist were similarly caring and incredibly friendly. Pleasantly suprised.
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