Photo of Dr. Susan R. Pan
19 years experience

Location

Excel Dental
49 East Avenue South
Hamilton, Ontario
Mon 9:00 am - 5:00 pm  
Tue 9:00 am - 5:00 pm  
Thu 9:00 am - 6:00 pm  
Fri 9:00 am - 5:00 pm  

About

Dr. Susan R. Pan, DDS, has earned many high credentials with her engagement in the dentistry since 1986. She was the winner of Dr. Gerald Z Wright Award. She worked as a clinical instructor for new dentists at the School of Dentistry, the University of Western Ontario. She graduated from Schulich School of Medicine & Dentistry, University of Western Ontario and the Dental School of Sun Yat-Sen University of Medical Sciences. Dr. Pan is the 2014 Diamond Winner of the Readers' Choice of their Favourite Dentists of the Hamilton Spectator. Dr. Pan has been nominated as the Favourite Dentist by readers multiple times in year 2007, 2010 and 2014.

Most Helpful Reviews
(118)

  • Reviewed on February 24th, 2020  •  Verified patient
    Dr. Pan was friendly, professional, and set me at my ease. Scheduling was done quickly, and the follow-up appointment was equally convenient. I look forward to a continued cliency with her.
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  • Reviewed on February 12th, 2020  •  Verified patient
    Excellent, professional service by the staff at this clinic. They were up front and very good at communicating what I need to do and how to get it all done. No complaints, it was all nice and easy
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  • Reviewed on February 12th, 2020  •  Verified patient
    Very professional yet friendly. Very thorough and made me feel comfortable even though it had been far too long since I had been to the dentist. Took the time to explain the examinations and the needed care.
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  • Reviewed on February 8th, 2020  •  Verified patient
    Great experience, fast and efficient service! Helene did an excellent job of keeping me informed about regular dental hygiene and the importance of flossing daily. Dr. Pan is very knowledgeable in her field, she conducted my exam with professionalism and skill.
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  • Reviewed on February 1st, 2020  •  Verified patient
    It was a great first visit with Dr. Pan. She took her time to explain every step of the exams and the results as well. I felt very comfortable and am happy that I found a great dentist that I feel I can trust.
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  • Reviewed on January 8th, 2020  •  Verified patient
    The office was very clean it was nice to have parking the staff was professional friendly and efficient dr.pan was very thorough and I have now decided to make her my dentist she explained everything that she was doing step by step it has been a long time since I had been to a dentist and she made me feel completely at ease
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  • Reviewed on December 20th, 2019  •  Verified patient
    My first visit at Excel Dental was Fantastic. The staff are super friendly, professional, and very thorough. They explained and consulted along the way. The office is also really nice, and TVs on the ceiling when you’re getting your teeth cleaned is definitely an added bonus :)
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  • Reviewed on December 5th, 2019  •  Verified patient
    Dr. Pan was extremely thorough. We left knowing that she had taken care to leave no stone unturned as it were in assessing our dental health. The one I would say is that the cleaning was quite uncomfortable. It was a different machine than I'm used to so that might be part of it, but both my wife and I had quite painful cleanings when it was all said and done.
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  • Reviewed on December 3rd, 2019  •  Verified patient
    Dr. Pan was amazing ! I haven’t visited the dentist in YEARS ! And she was patient with me and very descriptive on the issues I had as well as aftercare. However, I didn’t receive a gift bag (toothbrush, toothpaste, floss, etc) unfortunately
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  • Reviewed on November 23rd, 2019  •  Verified patient
    I had not been to a dentist in a few years, and this experience was great. They've booked me in for my next two appointments, which is the type of organization and service I need to commit to coming.
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  • Reviewed on September 16th, 2019  •  Verified patient
    I had a great experience with this dental office. Everyone is friendly, and they explain why they do the different things they do and what it means. It doesn't at all seem like they're just trying to make a quick buck, or ruin your mouth so you keep coming back. They actually care and want things to get better. Small office, but I highly recommend it!
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  • Reviewed on July 26th, 2019  •  Verified patient
    Dr. Pan was very friendly and thorough. I wish that she had explained what she was doing throughout my exam as I’m the kind of person who finds it comforting to know what’s happening throughout the process. I found the location convenient, and particularly appreciated how easy it was to access by public transport. My hygienist Aileen was one of the nicest people I’ve ever met.
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  • Reviewed on July 6th, 2019  •  Verified patient
    Dr. Susan R Pan and her assistant are very professional and nice. They were respectful to how I was feeling as well and checked in with me through out my wisdom teeth removal surgery to make sure everything was okay. I will be returning to her in the future.
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  • Reviewed on June 13th, 2019  •  Verified patient
    She was nice, compassionate and honest. Dr. Pan told me everything she was going to do before she did it. She told me what’s everything meant and what can be done about any problems that she found. Highly recommend!
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  • Reviewed on April 5th, 2019  •  Verified patient
    Dr Pan is very thorough and understanding. She is kind and professional. My past dentist would create fillings to fill and prior to switching I had a “filling” that needed to be filled, but dr pan said I was clear. She also made sure that my coverage would cover BEFORE the appointment started.
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  • Reviewed on March 19th, 2019  •  Verified patient
    Had a really good experience. I used opencare to find a dentist that was specifically good with patients with high anxiety, and the dentist I chose did a wonderful job of making me feel at ease.
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  • Reviewed on December 11th, 2018  •  Verified patient
    Dr Pan was excellent!! Very patient and took the time to explain what i needed to have a healthy mouth! I have anxiety around going to the dentist and quickly she put me at ease. I will definitely take control over my oral care.
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  • Reviewed on November 14th, 2018  •  Verified patient
    excellent care by everyone on staff. The office is very clean, all staff are very professional and friendly. The location is very convenient for anyone working in downtown Hamilton. Some parking onsite and have always been able to find a parking spot on the street.
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  • Reviewed on November 8th, 2018  •  Verified patient
    Never had a better experience at a dentist office. The staff is amazing and friendly. The office is well kept and comfortable. They even give you sunglasses to wear while being examined so the light doesn't bother your eyes. Also got to watch TV while sitting in the chair. Great overall experience, I highly recommend this dentist.
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  • Reviewed on October 26th, 2018  •  Verified patient
    Dr Pan was wonderful, she was very personable and thorough. She explained her assessment to me in terms that I understood. She and her staff were friendly and put me at ease.
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  • Reviewed on October 23rd, 2018  •  Verified patient
    Really professional and experienced dentist which I highly recommend! Im happy I was able to find the dentist on OpenCare and my wife has went to the location too. Staff is very firendly and knowledgable and were the only dentists out of the 3 that I went to which are able to directly bill my insurance provider. Thanks!
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  • Reviewed on September 14th, 2018  •  Verified patient
    absolutely wonderful and knowledgeable staff. The best dentist experience myself and my daughter have ever had! I highly recommend this dentist, I never want to go to another dentist again!! If you are looking for a dentist, definitely go here, you will be glad you did
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  • Reviewed on September 8th, 2018  •  Verified patient
    Excellent all the way around, couldn't be happier with the service. They were able to get rid of a lot of plaque and buildup with minimal pain, everyone was friendly and professional.
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  • Reviewed on August 20th, 2018  •  Verified patient
    Danielle The Hygenist was awesum .. Heather the receptionist was her first day & Very Friendly . Dr Pan was informative & I’d recommend anyone looking for a Hygenist or Dentist to give them a Shout!!
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  • Reviewed on August 18th, 2018  •  Verified patient
    Dr. Pan and Dr. Bo are both awesome dentists. I had a very bad wisdom tooth decayed but they are so patient with me and was able to extract it without any issues.
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  • Reviewed on August 16th, 2018  •  Verified patient
    The dentist and staff are very well experienced, they did a great job, and absolutely will be my dentist for years to come. Great dentist and assistants and price is truly reasonable.
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  • Easy and comfortable. I was glad I switched!
    Reviewed on July 1st, 2018  •  Verified patient
    Dr. Pan and her hygienist were very friendly and personable. After I told them my concerns from my last dentist, I felt like they actually cared and were careful not to treat me the same way. I felt like that actually cared about my dental health, and not just about making a buck off of me.
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  • Everyone is pleasant and knowledgeable and both of my appointments were kept on time.
    Reviewed on June 9th, 2018  •  Verified patient
    I have special considerations. The staff and dentist all took the time to listen to my concerns and then worked with me to create a safe care plan that addressed my needs.
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  • Amazing
    Reviewed on May 26th, 2018  •  Verified patient
    Great cleaning, went back for 3 cavities and was very very pleased with the care. I didnt feel the needle and my teeth didnt hurt after the freezing. Strongly recommend this dentist.
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  • Wonderful
    Reviewed on May 23rd, 2018  •  Verified patient
    Very knowledgeable and the staff is very friendly. Great that there are some days with evening hours to accommodate my work schedule. Direct billing to benefits makes paying managable. Overall very happy with my experience and will continue to go here for any future work done.
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